freshdesk Tickets API
Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.
freshdesk Tickets API is one of 17 APIs that Freshdesk publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include Tickets. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.
This API exposes 14 operations across 11 paths, and defines 5 schemas. It is described by OpenAPI 3.2.0, at version 2.0.
Requests are made against a single base URL, https://{domain}.freshdesk.com/api/v2.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 1
freshdesk Tickets API declares
1 security scheme
for authenticating requests.
It accepts HTTP basic authentication (basicAuth).
By default, every request must be authenticated.
basicAuth— Freshdesk uses API key-based authentication. Pass your API key as the username with any string (e.g. X) as the password using HTTP Basic Authentication.
Paths & Operations 14
Across 11 paths, the API surfaces 14 operations — 1 DELETE, 5 GET, 5 POST, 3 PUT. Each is listed below with its method, path, parameters, and response codes.
Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.
Schemas 5
The contract defines 5 schemas that model the data the API accepts and returns. The most detailed are Ticket (27 properties), TicketCreate (15 properties), Field (12 properties), TicketUpdate (11 properties). Each schema is shown below with its type and property counts.
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
More from Freshdesk 12
Other APIs Freshdesk publishes across the network.
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