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ev.energy

ev.energy Support Tickets API

Endpoints for interacting with customer support tickets.

Documentation Provider Profile APIs.io OpenAPI GitHub

ev.energy Support Tickets API is one of 25 APIs that ev.energy publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Support Tickets. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, a getting-started guide, authentication docs, and rate-limit docs.

This API exposes 13 operations across 12 paths, and defines 19 schemas. It is described by OpenAPI 3.2.0, at version 2.0.

Requests are made against 2 base URLs: https://api.ev.energy/v2, https://api-staging.ev.energy/v2.

13 operations 12 paths 19 schemas 12 GET1 PATCH

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
2.0
Base URL
https://api.ev.energy/v2
Authentication
OAuth 2.0
Contact
ev.energy developers
License
Proprietary
Resource Areas
1

Authentication & Security 1

ev.energy Support Tickets API declares 1 security scheme for authenticating requests. It supports OAuth 2.0 (oauth2) using the clientCredentials and authorizationCode flows, exposing 35 scopes. By default, every request must be authenticated.

Paths & Operations 13

Across 12 paths, the API surfaces 13 operations — 12 GET, 1 PATCH. Each is listed below with its method, path, parameters, and response codes.

Support Tickets 13

Endpoints for interacting with customer support tickets.

GET
/support_tickets
List support tickets
get-support_tickets 36 params → 200400401403406429
GET
/support_tickets/{support_ticket_id}
Retrieve support ticket
get-support_tickets-support_ticket_id 3 params → 200400401403404406429
PATCH
/support_tickets/{support_ticket_id}
Update support ticket
patch-support_tickets-support_ticket_id 2 params body → 200400401403404406429
GET
/support_tickets/{support_ticket_id}/messages
List messages for a support ticket
get-support_tickets-support_ticket_id-messages 7 params → 200400401403404406429
GET
/support_tickets/{support_ticket_id}/messages/{message_id}
Retrieve a message for a support ticket
get-support_tickets-support_ticket_id-messages-message_id 3 params → 200400401403404406429
GET
/support_tickets/categories
Get support ticket categories
get-support_tickets-categories 1 param → 200406429
GET
/support-ticket-stats/sankey
Get support ticket Sankey diagram data
get-support_ticket_stats-sankey 1 param → 200406429
GET
/support-ticket-stats/volume
Get support ticket volume time series
get-support_ticket_stats-volume 2 params → 200406429
GET
/support-ticket-stats/resolution
Get support ticket resolution metrics
get-support_ticket_stats-resolution 1 param → 200406429
GET
/support-ticket-stats/status
Get support ticket status breakdown
get-support_ticket_stats-status 1 param → 200406429
GET
/support-ticket-stats/priority
Get support ticket priority breakdown
get-support_ticket_stats-priority 1 param → 200406429
GET
/support-ticket-stats/source
Get support ticket source breakdown
get-support_ticket_stats-source 1 param → 200406429
GET
/support-ticket-stats/top-categories
Get top support ticket categories and subcategories
get-support_ticket_stats-top-categories 2 params → 200406429

Schemas 19

The contract defines 19 schemas that model the data the API accepts and returns. The most detailed are SupportTicket (21 properties), TariffBase (13 properties), Notification (13 properties), Location (9 properties). Each schema is shown below with its type and property counts.

RFC9457ProblemDetail
object
6 properties 2 required
Supplier
object
An energy company who supplies electricity tariffs.
5 properties 4 required
DailyPrices
object
Information about the tariff's prices for different parts of the day.
3 properties 1 required
Notification
object
Something that the user should be informed about.
13 properties 11 required
Tariff
Note: dailyprices and type are only available under contract. Please reach out to your account manager to find out more.
EVSESite
object
Represents a place with one or more EVSEs installed which can be accessed by multiple users.
6 properties 4 required
SupportTicketMessage
object
A message within a support ticket conversation.
6 properties 5 required
CountryCode
string
ISO 3166-1 2 letter Country Codes.
LocationDetail
Extra fields only included when a single location is requested but omitted when locations are listed.
SupportTicketCategoryEnum
string
Main category for a support ticket.
PriceSummary
object
A single price for a certain time range.
2 properties
Location
object
Location model for charging locations. Address validation: Address fields are optional as a group, but each field independently triggers the requirement. If an…
9 properties
TariffBase
object
Core tariff properties shared by Tariff and expanded schedulertariff. Note: dailyprices and type are only available under contract. Please reach out to your ac…
13 properties 5 required
Times
object
Defines a period of time.
2 properties
SupportTicketSubcategoryEnum
string
Subcategory for a support ticket.
User
object
A resource that represents an individual user in the ev.energy system.
9 properties 2 required
LatLong
object
Coordinates model used for locations.
2 properties 2 required
SupportTicket
object
A resource that represents a support ticket from a customer support system.
21 properties 4 required
SupportTicketMessageTypeEnum
string
The type of message in a support ticket conversation.

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

ev-energy-support-tickets-api-openapi.yml Raw ↑

Other APIs ev.energy publishes across the network.

ev.energy Auth API
AE Profile APIs.io
ev.energy Boundary Meters API
AE Profile APIs.io
ev.energy Carbon API
AE Profile APIs.io
ev.energy Charging Sessions API
AE Profile APIs.io
ev.energy CT Clamps API
AE Profile APIs.io
ev.energy EVS Es API
AE Profile APIs.io
ev.energy Grid API
AE Profile APIs.io
ev.energy HEM Systems API
AE Profile APIs.io
ev.energy Home Batteries API
AE Profile APIs.io
ev.energy Notifications API
AE Profile APIs.io
ev.energy Programs API
AE Profile APIs.io
ev.energy Rebates API
AE Profile APIs.io
#Support Tickets
← Back to E APIs
API Details
ID
ev-energy:ev-energy-support-tickets-api
Base URL
https://api.ev.energy/v2
Docs
https://developers.ev.energy/ev.energy-api-v2
Provider
ev.energy
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