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Emotive

Emotive Tickets API

The Tickets API from Emotive — 6 operation(s) for tickets.

Documentation Provider Profile APIs.io OpenAPI GitHub

Emotive Tickets API is one of 36 APIs that Emotive publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Tickets. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, authentication docs, and a getting-started guide.

This API exposes 7 operations across 6 paths, and defines 9 schemas. It is described by OpenAPI 3.2.0, at version 0.1.0.

Requests are made against a single base URL, https://api-gw.emotiveapp.co/helpdesk.

7 operations 6 paths 9 schemas 3 GET4 POST

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
0.1.0
Base URL
https://api.emotiveapp.co
Authentication
API Key, API Key, API Key, HTTP Bearer, API Key
License
Private
Resource Areas
1

Authentication & Security 5

Emotive Tickets API declares 5 security schemes for authenticating requests. An API key is passed in the header as X-API-Key (AlloyKeyAuth). An API key is passed in the header as X-API-Key (ApiKeyAuth). An API key is passed in the header as X-API-Key (InternalApiKeyAuth). It accepts HTTP bearer tokens (JWT) (bearerAuth). An API key is passed in the cookie as access_token_cookie (cookieAuth).

Paths & Operations 7

Across 6 paths, the API surfaces 7 operations — 3 GET, 4 POST. Each is listed below with its method, path, parameters, and response codes.

Tickets 7
GET
/tickets
List all tickets.
controllers.tickets.search 2 params → 200
POST
/tickets/external/{external_ticket_id}/events
Create an event associated with an external ticket. The ticket will reflect any new status set by the latest event.
controllers.ticket_events.post_external 1 param body → 201
POST
/tickets/internal
Create a ticket from internal system.
controllers.tickets.post_internal body → 201400404
GET
/tickets/polling/fallback
Get dummy ticket, ticket event used for testing zaps.
controllers.tickets.webhook_trigger_data → 200
GET
/tickets/{ticket_id}
Get a ticket by id.
controllers.tickets.get 1 param → 200
POST
/tickets/{ticket_id}
Update a ticket by id.
controllers.tickets.update 1 param body → 201400401404
POST
/tickets/{ticket_id}/external-events
In systems that donot have an external ticket id (eg - Gladly), create an event by passing internal helpdesk ticket id. The ticket will reflect any new status set by the latest event.
controllers.ticket_events.post_process_external_event_with_ticket_id 1 param body → 201

Schemas 9

The contract defines 9 schemas that model the data the API accepts and returns. The most detailed are ticket (6 properties), ticketEventBase (4 properties), ticketEvent (3 properties), ticketListResponse (2 properties). Each schema is shown below with its type and property counts.

systemType
string
ticketListResponse
object
2 properties 1 required
ticketEventBase
object
4 properties
ticketEventCreateRequest
object
1 property 4 required
ticket
object
THe full ticket information once created with Emotive
6 properties 3 required
status
string
ticketList
array
JsonResponse
object
1 property
ticketEvent
object
3 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

emotive-tickets-api-openapi.yml Raw ↑

Other APIs Emotive publishes across the network.

Emotive Knowledge Base MCP Server
AE Profile APIs.io
Emotive Admin API
AE Profile APIs.io
Emotive Auth0 API
AE Profile APIs.io
Emotive Authentication Source API
AE Profile APIs.io
Emotive Brand API
AE Profile APIs.io
Emotive Brands API
AE Profile APIs.io
Emotive Bulk Subscriber API
AE Profile APIs.io
Emotive Connections API
AE Profile APIs.io
Emotive Custom Events API
AE Profile APIs.io
Emotive Experience API
AE Profile APIs.io
Emotive Google API
AE Profile APIs.io
Emotive Impersonate API
AE Profile APIs.io
#Tickets
← Back to E APIs
API Details
ID
emotive:emotive-tickets-api
Base URL
https://api.emotiveapp.co
Docs
https://help.emotive.io/docs/integrations/open-api-integration-orders
Provider
Emotive
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