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Cuein

Cuein conversations API

APIs for retrieving customer-support interaction insights

Documentation Provider Profile APIs.io OpenAPI GitHub

Cuein conversations API is one of 2 APIs that Cuein publishes on the APIs.io network, described by a machine-readable OpenAPI specification.

Tagged areas include Conversations. The published artifact set on APIs.io includes an OpenAPI specification.

This API exposes 4 operations across 3 paths, and defines 8 schemas. It is described by OpenAPI 3.2.0, at version 1.0.0.

Requests are made against a single base URL, https://api.cuein.ai/insights/v1.

4 operations 3 paths 8 schemas 1 DELETE3 GET

Metadata

The identity and technical contract details declared by the specification.

Specification
OpenAPI 3.2.0
API Version
1.0.0
Base URL
https://api.cuein.ai/insights/v1
Authentication
API Key
Terms of Service
View terms
Resource Areas
1

Authentication & Security 1

Cuein conversations API declares 1 security scheme for authenticating requests. An API key is passed in the header as x-api-key (ApiKeyAuth).

Paths & Operations 4

Across 3 paths, the API surfaces 4 operations — 1 DELETE, 3 GET. Each is listed below with its method, path, parameters, and response codes.

conversations 4

APIs for retrieving customer-support interaction insights

GET
/conversations
Retrieve paginated conversation insights records based on date range as input
Retrieve insights for multiple conversations 4 params → 200400401500
DELETE
/conversations
Schedule deletion of conversation text (utterance text) from insight records based on source ids
Schedule deletion of conversation text for multiple conversations 1 param → 200400401500
GET
/conversations/meta/lastProcessed
Retrieves the latest updated timestamp of conversation that has been processed and ready for access.
Retrieve the latest processed conversation timestamp → 200400401500
GET
/conversations/{id}
Retrieve single conversation insights record by id
Retrieve insights for a conversation 1 param → 200400401500

Schemas 8

The contract defines 8 schemas that model the data the API accepts and returns. The most detailed are ConversationResponse (13 properties), InsightResponse (5 properties), MetricResponse (2 properties), ConversationBulkResponse (2 properties). Each schema is shown below with its type and property counts.

InsightResponse
object
Provides generated summary, clustered category and label for intents/root causes/resolutions
5 properties
LastProcessedResponse
object
Provide info on last processed record by ETL/analysis process
2 properties
AdditionalIdKeyValue
object
List of additional id key and values to identify conversations
2 properties
ConversationBulkResponse
object
Response object for returning count and support interaction insights for time frame
2 properties
MetricResponse
object
AI driven annotations/score for conversations
2 properties
SourceMetadata
object
Key-values tags from the original source metadata. The keys vary by dataset.
CategoryDetails
object
Clustered category name and score
2 properties 1 required
ConversationResponse
object
Provides insights for a single conversation
13 properties

Specification

The full machine-readable OpenAPI contract behind this narrative.

Source

cuein-conversations-api-openapi.yml Raw ↑

Other APIs Cuein publishes across the network.

Cuein answers API
AE Profile APIs.io
#Conversations
← Back to C APIs
API Details
ID
cuein:cuein-conversations-api
Base URL
https://api.cuein.ai/insights/v1
Docs
https://cuein-api.readme.io/reference
Provider
Cuein
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