The first-party Jira Service Management REST API at /rest/servicedeskapi — 75 operations covering service desks, customer requests, request types, queues, SLAs, organizations, customers and the knowledge base. Harvested verbatim from Atlassian.
Jira Service Management REST API is one of 12 APIs that Atlassian Jira publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include ITSM and Service Desk. The published artifact set on APIs.io includes an OpenAPI specification and API documentation.
This API exposes
75 operations
across 50 paths,
organized into 9 resource areas,
and defines 117 schemas.
It is described by OpenAPI 3.0.1, at version 1001.0.0-SNAPSHOT-82b018affa468e58f284fbe4df33536469d757df.
Requests are made against a single base URL, https://your-domain.atlassian.net.
75 operations50 paths117 schemas10 DELETE42 GET19 POST4 PUT
Metadata
The identity and technical contract details declared by the specification.
Jira Service Management REST API declares
2 security schemes
for authenticating requests.
It supports OAuth 2.0 (OAuth2) using the authorizationCode flow, exposing 61 scopes.
It accepts HTTP basic authentication (basicAuth).
OAuth2 — OAuth2 scopes for Jira
basicAuth — You can access this resource via basic auth.
Paths & Operations 75
Across 50 paths, the API surfaces 75 operations — 10 DELETE, 42 GET, 19 POST, 4 PUT. They span 9 resource areas: Assets, Customer, Operations, Info, Knowledgebase, Organization, Request, Requesttype, Servicedesk. Each is listed below with its method, path, parameters, and response codes.
The contract defines 117 schemas that model the data the API accepts and returns. The most detailed are JsonNode (36 properties), CustomerRequestDTO (19 properties), RequestTypeDTO (15 properties), IssueBean (15 properties). Each schema is shown below with its type and property counts.
AdditionalCommentDTO
object
1 property
ApprovalDTO
object
8 properties
ApprovalDecisionRequestDTO
object
1 property
ApproverDTO
object
2 properties
ArticleDTO
object
4 properties
AssetsWorkspaceDTO
object
Details of an Assets workspace ID.
1 property
AttachmentCreateDTO
object
3 properties
AttachmentCreateResultDTO
object
2 properties
AttachmentDTO
object
6 properties
AttachmentLinkDTO
object
4 properties
AvatarUrlsBean
object
4 properties
CSATFeedbackFullDTO
object
3 properties
ChangeDetails
object
A change item.
7 properties
Changelog
object
A log of changes made to issue fields. Changelogs related to workflow associations are currently being deprecated.
5 properties
CommentCreateDTO
object
2 properties
CommentDTO
object
9 properties
ContentDTO
object
1 property
CustomerCreateDTO
object
3 properties
CustomerRequestActionDTO
object
1 property
CustomerRequestActionsDTO
object
4 properties
CustomerRequestCreateMetaDTO
object
3 properties
CustomerRequestDTO
object
19 properties
CustomerRequestFieldValueDTO
object
4 properties
CustomerRequestLinkDTO
object
4 properties
CustomerRequestStatusDTO
object
3 properties
CustomerTransitionDTO
object
2 properties
CustomerTransitionExecutionDTO
object
2 properties
DateDTO
object
4 properties
DurationDTO
object
2 properties
EntityProperty
object
An entity property, for more information see [Entity properties](https://developer.atlassian.com/cloud/jira/platform/jira-entity-properties/).
2 properties
ErrorResponse
object
2 properties
Expandable
object
1 property
FieldMetadata
object
The metadata describing an issue field.
10 properties5 required
Form
object
1 property
FormAnswer
object
7 properties
FormValidationErrorContextDTO
object
2 properties
FormValidationErrorDTO
object
5 properties
FormValidationErrorResponseDTO
object
3 properties
HistoryMetadata
object
Details of issue history metadata.
11 properties
HistoryMetadataParticipant
object
Details of user or system associated with a issue history metadata item.
6 properties
I18nErrorMessage
object
2 properties
I18nErrorMessageDTO
object
2 properties
IncludedFields
object
3 properties
InputStreamSource
object
1 property
InsightWorkspaceDTO
object
Details of an insight workspace ID.
1 property
IssueBean
object
Details about an issue.
15 properties
IssueTransition
object
Details of an issue transition.
11 properties
IssueUpdateMetadata
object
A list of editable field details.
1 property
JsonNode
object
36 properties
JsonTypeBean
object
The schema of a field.
6 properties1 required
LinkGroup
object
Details a link group, which defines issue operations.
6 properties
Linkable
object
1 property
LinkableAttachmentLinkDTO
object
1 property
LinkableCustomerRequestLinkDTO
object
1 property
LinkableUserLinkDTO
object
1 property
MultipartFile
object
8 properties
Operations
object
Details of the operations that can be performed on the issue.
1 property
OrganizationCreateDTO
object
1 property1 required
OrganizationDTO
object
6 properties
OrganizationServiceDeskUpdateDTO
object
2 properties1 required
PageOfChangelogs
object
A page of changelogs.
4 properties
PagedDTOApprovalDTO
object
7 properties
PagedDTOArticleDTO
object
7 properties
PagedDTOAssetsWorkspaceDTO
object
7 properties
PagedDTOAttachmentDTO
object
7 properties
PagedDTOCommentDTO
object
7 properties
PagedDTOCustomerRequestDTO
object
7 properties
PagedDTOCustomerRequestStatusDTO
object
7 properties
PagedDTOCustomerTransitionDTO
object
7 properties
PagedDTOInsightWorkspaceDTO
object
7 properties
PagedDTOIssueBean
object
7 properties
PagedDTOOrganizationDTO
object
7 properties
PagedDTOQueueDTO
object
7 properties
PagedDTORequestTypeDTO
object
7 properties
PagedDTORequestTypeGroupDTO
object
7 properties
PagedDTOServiceDeskDTO
object
7 properties
PagedDTOSlaInformationDTO
object
7 properties
PagedDTOUserDTO
object
7 properties
PagedLinkDTO
object
5 properties
ProjectDetails
object
Details about a project.
8 properties
PropertyKey
object
Property key details.
2 properties
PropertyKeys
object
List of property keys.
1 property
QueueDTO
object
6 properties
RenderedValueDTO
object
1 property
RequestCreateDTO
object
8 properties
RequestFieldValidationErrorDTO
object
2 properties
RequestNotificationSubscriptionDTO
object
1 property
RequestParticipantUpdateDTO
object
2 properties
RequestTypeCreateDTO
object
4 properties
RequestTypeDTO
object
15 properties
RequestTypeFieldDTO
object
9 properties
RequestTypeFieldValueDTO
object
3 properties
RequestTypeGroupDTO
object
2 properties
RequestTypeIconDTO
object
2 properties
RequestTypeIconLinkDTO
object
1 property
RequestTypePermissionCheckRequestDTO
object
3 properties
RequestTypePermissionCheckResponse
object
2 properties
RequestValidationResultDTO
object
6 properties
Resource
object
9 properties
Scope
object
The projects the item is associated with. Indicated for items associated with [next-gen projects](https://confluence.atlassian.com/x/loMyO).
2 properties
SelfLinkDTO
object
1 property
ServiceDeskCustomerDTO
object
2 properties
ServiceDeskCustomerInviteDTO
object
2 properties
ServiceDeskDTO
object
6 properties
SimpleLink
object
Details about the operations available in this version.
7 properties
SlaInformationCompletedCycleDTO
object
7 properties
SlaInformationDTO
object
6 properties
SlaInformationOngoingCycleDTO
object
8 properties
SoftwareInfoDTO
object
6 properties
SourceDTO
object
1 property
StatusCategory
object
A status category.
5 properties
StatusDetails
object
A status.
7 properties
UpdatedProjectCategory
object
A project category.
4 properties
UserDTO
object
8 properties
UserDetails
object
User details permitted by the user's Atlassian Account privacy settings. However, be aware of these exceptions: User record deleted from Atlassian: This occurs…
10 properties
UserLinkDTO
object
3 properties
UsersOrganizationUpdateDTO
object
3 properties
Specification
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