8x8 Interactions Insight API
Retrieve interaction insights for a customer
8x8 Interactions Insight API is one of 71 APIs that 8x8 publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
Tagged areas include interactions-insight. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and an API reference.
This API exposes 1 operation across 1 path, and defines 11 schemas. It is described by OpenAPI 3.2.0, at version 1.
Requests are made against 4 base URLs: https://api.8x8.com/cidp-customer-360/us, https://api.8x8.com/cidp-customer-360/uk, https://api.8x8.com/cidp-customer-360/ca, https://api.8x8.com/cidp-customer-360/ap.
Metadata
The identity and technical contract details declared by the specification.
Authentication & Security 1
8x8 Interactions Insight API declares
1 security scheme
for authenticating requests.
An API key is passed in the header as x-api-key (ApiKeyAuth).
ApiKeyAuth— 8x8 API key obtained from the 8x8 Admin Console.
Paths & Operations 1
Across 1 path, the API surfaces 1 operation — 1 GET. Each is listed below with its method, path, parameters, and response codes.
Retrieve interaction insights for a customer
Schemas 11
The contract defines 11 schemas that model the data the API accepts and returns. The most detailed are Interaction (19 properties), TopicFrequency (4 properties), ProblemDetail500 (3 properties), AggregatedSentiment (3 properties). Each schema is shown below with its type and property counts.
Specification
The full machine-readable OpenAPI contract behind this narrative.
Source
More from 8x8 12
Other APIs 8x8 publishes across the network.
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